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　YOUR POST OFFICE
　　at your service
　　At our main offices we are introducing,swheresappropriate, a number of changes to help improve the standard of service provided to our customers.
　　Similar developments are taking place at many of our agency offices.
　　Improvements:
　　more staff at peak periods for faster service a single queuing system for fairer service special service windows for some transactions Post-Shops in main offices with their own separate service till for greeting cards, stationery, stamps and gifts the refurbishment of a number of main offices to provide a better environment new vending machine services such as cash-change machines, and phonecard and stamp dispensers for faster service extended opening hours at selected main offices a new range of air package services. Questions 1-3 Do the following statements agree with the information given in the reading passage above? Write:
　　TRUE if the statement is true
　　FALSE if the statement is false
　　NOT GIVEN if the information is not given in the passage
　　in the correct boxes on your answer sheet.
　　1. All offices will have more staff throughout the day.
　　2. There will be special service windows for cash transactions at all main offices.
　　3. It will be possible to obtain some items from machines in many offices.
　　Question 4
　　Using NO MORE THAN THREE WORDS answer the following question.
　　4. Which change will ensure that the customers are treated more fairly?
　　Question5来源:恒星英语网
　　Choose the correct answer by writing A, B, C, or D.
　　5. Which offices will stay open longer?
　　A all offices
　　B all main offices
　　C some main offices
　　D some agency offices
　　HOW TO ANSWER
　　BEFORE YOU ANSWER ANY QUESTIONS
　　Step 1 - Look at the text quickly (survey the text)
　　The heading tells you that the text is about service at post offices. The sub-heading and the points listed below it show eight improvements to the services.
　　QUESTION 1
　　Step 2 - Read the instructions and the question
　　The instructions for questions 1-3 tell you to write True, False or Not Given on the answer sheet.
　　You are looking for specific information in the passage. The key words for question one are:
　　All offices will have more staff throughout the day.
　　The question is about more (additional) staff. You should also note that the question specifies all (not just some) offices and it also mentions throughout the day (that is, all day, not just part of the day).
　　Step 3- Find the answer
　　The best way to find the answer is to look quickly through the text for the key words or their synonyms (words with similar meaning). Then, read the phrase or sentence that contains those words.
　　Looking for the word ’office’, in the first section of the text you find that the changes are being introduced in ’our main offices’ and ’many of our agency offices’. It seems that the changes do not refer to all offices.
　　The word ’staff’ is in the first improvement listed. It says there are ’more staff at peak periods’. This means that there are only more staff at the busiest times of the day and not all day. Therefore, the answer if FALSE.
　　QUESTION 2
　　Step 2 - Read the question
　　They key words are underlined:
　　There will be special service windows for cash transactions at all main offices. You need to find information about special service windows, namely: their functions ( are they used for cash transactions?) andswheresthey are located ( are they at all main offices?).
　　Step 3- Finzd the answer
　　’Special service windows’ are mentioned in the third point, but cash transactions are not mentioned. There is no information in the text about what kinds of transactions take place. Nor is there any information about whether these windows will be at all main post offices. Therefore, the correct answer is NOT GIVEN.

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