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       词汇：

　　complain against sb. about sth.投诉......

　　dissatisfaction with不满于......

　　put up with / bear / tolerate忍受

　　awful 糟糕的

　　poor service糟糕的服务

　　inconceivable不可思议的

　　out of one’s expectation令某人大失所望

　　look into / go into / investigate调查

　　incident / matter 事件

　　sanitary situation卫生条件

　　bad manners 不礼貌

　　disturbance干扰

　　nuisance 麻烦事

　　remedy 补救

　　solve解决

　　recurrence再次发生

　　句型：

　　1) I am writing to you to complain about ...

　　2) I am writing to express my dissatisfaction with...

　　3) There are some problems with the flat that I wish to bring to attention. For one thing, there is…For another,...

　　4) I can hardly bear /tolerate /put up with it any more.

　　5) I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.

　　6)I sincerely hope that it will review its management system, with the view to providing, better service to the public.

　　7) We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.

　　8) We will appreciate your willingness to make up for the loss.