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       一、投诉理由1：效劳不周

　　投诉信中投诉效劳是常常会考到的论题，一般首要集中在关于饭馆，宾馆，餐厅，旅行社等效劳性行业的投诉，此类函件一般在结构上可分为以下几个部分：

　　(一) 毛遂自荐，标明投诉内容以及与收信人的相关性。

　　(二) 陈说投诉内容，如时刻、地址、人物、事情等，并指出对方效劳问题所在以及由此而发生的对自己或许家人的影响。

　　(三) 提出整改主张或许期望得到对方的补偿或补偿。

　　让咱们结合真题来剖析一下：

　　You just returned from a tour. However， you were dissatisfied with the service you received from the travel agency. Write a letter to the manager of the agency. In your letter，

　　1. give the details of your tour

　　2. explain why you were unhappy with the service

　　3. say what you want the company do for you

　　标题并无指明详细投诉内容，因而考生挑选地步较大，一般来说，主张考生能够考虑旅行社组织的居处不好，比方房间脏等。详细写法如下：

　　The room was not cleaned on a daily basis and that my bed was made up only every three days.

　　还能够说房间没有热水，比方：

　　The hot water was only supplied from 6：00 am to 10：00 pm， which means if I arrived back at the hotel late， it was impossible for me to take a shower with hot water.

　　此外，还能够环绕吃饭问题进行投诉，如：

　　The food in the restaurant was disappointing. Not only was it extremely overpriced， but the quality was very poor.

　　上述所说到的关于效劳质量的投诉，咱们不难发现里边说的房间，热水，吃饭问题其实换一个效劳性行业的考题咱们也能够套用。因而咱们要熟记这些根本的投诉点。

　　二、投诉理由2：质量低质

　　投诉信中反映产质量量低质是常常会考到的论题，一般分为2种：一种是在标题中指明详细产品，如服装、CD-player等;另一种是不详细指明买的产品是什么，让考生自己去虚拟一样物品，此类函件在结构上一般由三部分组成：

　　(一)标明投诉原因以及与收信人的相关性。

　　(二)陈说投诉内容，如购买的时刻、地址、人物等，并指出产品详细问题所在以及由此而发生的结果。

　　(三)期望得到对方的补偿或补偿。让咱们结合真题来剖析一下：

　　You have recently made a purchase from a department store in another town but found some problems with it after you returned home. Write a letter to the manager. In your letter，

　　1. say what product you have bought

　　2. explain the problems

　　3. say what you would like them to do

　　标题并无指明详细产品，因而考生挑选地步较大，一般来说，考生能够考虑服装。关于服装的投诉点，一般能够说新买的衣服褪色问题严峻，质量有问题。详细写法如下：

　　The color of the sweater faded heavily and even dyed other clothes.

　　还能够说标签和配件丢失，比方：

　　I put on the shirt that day when I returned home and found the buttons on the left sleeve were missing. Also， I couldn‘t find the label of the shirt， so I was unable to know the proper way of washing or hanging it.

　　此外，环绕服装的投诉点还能够是材质和描绘不符，尺寸大小不合身等，如：

　　The garment was stretched out of shape and therefore no longer fits.

　　考生能够从中挑选一两项进行描绘，还能够从对方店员效劳态度方面下手，如：

　　I phoned your store last Wednesday and spoke to the store manager， a Mr. Wang， who was rather unprofessional and inconsiderate on the phone and informed me that I was unable to get a replacement shirt as it was not their fault.

　　上述所说到的投诉产品的思路，能够作为考生在准备投诉函件时的根本切入点。上面所说到的关于效劳态度的投诉几乎能够“百搭”各类质量投诉论题的函件。因而主张考生不妨从回忆“经典”套路为本，根据详细考试标题再做调整，起到以不变应万变的效果。